It’s easy to start off your claim. Just call us using the phone number at the bottom of this email, or email your details using the button below.

One of our claims handler partners will discuss the details of your claim and the accident circumstances with you and determine if we think you have a genuine case. If think we can be of assistance, we move on to the next step.

If your bike is not roadworthy as a result of the accident, we will typically arrange for a hire bike delivered to you.

You can use this bike until your old bike is repaired, or if your old bike is written off, until you get your cheque for the value of the bike. We’ll do our best to match the hire bike to your old one, so it’s better suited to you.

If you have sustained any loss from the accident, we can put you in touch with specialist solicitors, who will pursue a compensation claim on your behalf.

As your claim comes to a close, you’ll get your bike back, good as new. Or, in the event that the bike was written off, you’ll get a cheque for its full value.

We’ll collect the hire bike back once you’re happy, and your solicitors will claim back all of your losses from the other party’s insurance company.