MATE City Electric Bike 250w

Amazing shop full of friendly professional staff. They clearly care about what they do and some of those bikes are incredible!

I went in to look for a part for a ebike, even though they didn't have it, the mechanic Allen was kind enough to help with what I was trying to fix, putting on a new pair of handle bar grips and checked it over. Everyone else in the shop super friendly and helpful. If I get the chance to upgrade I will be coming to eco move. 10/10

I dropped by the store on the 12th July with my punctured Pure Air Pro, as Pure Electric said they were too busy until the 20th July! I can not thank the two guys enough for being so kind. I feel so emotional and grateful at your words of wisdom and that you offered so much when I gave nothing back. You didn't put the cash first and even though I did not end up spending a penny with you, you offered an e-scooter until I sorted my problem out with Pure Electrics. I stood my ground as you advised and took my e-scooter back to the Pure store and within a couple of hours I had a brand new tyre and inner tube at no cost, as the item was only 3 days old. I'm really sorry I didn't purchase from you because aftercare is as important as the purchase. I can sense your enthusiasm and commitment and I feel people should know to visit and have their faith restored in humanity. You were very positive, sympathetic and supportive when it really mattered. Thank you both. Donna

All the staff at EcoMove in Bristol are absolutely fantastic! At 62 and after 40 years of not having cycled, they were patient, kind and spent a great deal of time teaching me how to ride an E-bike. They helped me with the accessories I needed, they helped me try out the bike for size in the boot of my car. When an accessory broke they replaced it instantly. I had been to other E-bike shops but none came anywhere near the help, advice and friendly attitude that I got from every member of staff at EcoMove. I cannot praise them highly enough!!

One of (if not the actual) very best customer service experiences I've ever had. Especially as a first-time vehicle buyer, they've been beyond helpful, friendly, polite, even funny, and have answered all my questions clearly that I've left overnight as soon as they open at 9am. I can't recommend these guys highly enough. I wish more businesses were ran like this, and had as friendly, genuinely caring staff, whether big or small.

Fantastic , friendly service. Purchased my electric Haibike from Ecomove. So lovely to buy from a shop with friendly, knowledgable but non-pushy staff. Great to be able to test drive at the store.Thrilled with my bike & it makes tackling the steep hills around Bath so easy. Would highly recommend Ecomove.