Privacy Policy & Cookies

Our contact details
Name: EcoMove Bristol Ltd
Address: 169-171 Hotwell Rd, Bristol, BS8 4RY
Phone Number: +44 117 3739 322
E-mail: info@eco-move.co.uk

We want to keep things as simple as possible, so that you understand how we use your data and information. If you ever have any questions or concerns about your data, please contact us on info@eco.move.co.uk

Protecting your privacy.

We will never share your details with third parties without your permission. To process orders and queries, we may be required to share this information with selected parties such as payment providers.

The type of personal information we collect.

We currently collect and process the following information:

• Personal identifiers, contacts and characteristics (for example, name and contact details)
• Billing and delivery addresses
• Contact numbers and email

How We Use Your Information

How We Use Name and Contact Details		Why We Collect It
Deliver orders to  you		We can’t fulfil an order without your delivery address!
Updates Via Email		We will keep you updated via email with the status of your order
Information Via Email		If you subscribe to our list, we may send out occasional newsletters and other informative emails. You’re in control of this though, and can unsubscribe at any time.
Advertising		We may use your email address to show you adverts as your browse on third party sites.
How We Use Payment Information	Why We Collect It
To take payment and issue refunds	We can’t fulfil an order without receiving full payment
Credit Checks	While we do not use the information to perform credit checks, if you are applying for finance then our payment provider may use this information to check for finance eligibility.

How We Collect Your Information

We collect your information when you get in touch with us or contact us. This may be via email, Facebook , telepohone etc. You will not be subscribed to our email marketing unless you explicitly requested to.

Services We Use

We use several digital marketing tools to help us reach new users and advertise to you any new products or deals we may have. These services may collect data and information about you.

To be completely transparent, you can see below all of the tools we use and services that your data may be used by.

Services We Use:

• Google (AdWords, Analytics, Tag Manager)
• MailChimp – Email Marketing 
• Facebook Pixel – For connecting with you and occasionally using their Advertising platform
• Shopify – Our eCommerce platform
• HotJar – Website feedback and usage tool
• Bing – For website tracking and advertising

Cookies

We use Cookies to improve the experience for our users. These can be used in several different ways.

You can disable and manage cookies within your browser. For further information please see the ICO website here.

• Site Analytic Cookies –  We measure, analyse and improve our website
• Site Functionality Cookies – These cookies help you navigate and perform tasks on the site like manage your basket
• Site Preferences – If you’ve chosen a certain region or language, these help save this information for a better experience
• Advertising – We use cookies to help deliver relevant adverts to you and measure their effectiveness. 

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

• Fulfil orders
• Process refunds
• Send digital marketing material
• Log previous orders

We may share this information with financing providers or product suppliers for the purpose of fulfilment or warranty claims.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting info@eco-move.co.uk

(b) We have a contractual obligation.

(c) We have a legal obligation.

(d) We have a vital interest.

(e) We need it to perform a public task.

(f) We have a legitimate interest.

How we store your personal information

Your information is securely stored.

We keep logistical and purchase information for 24 months. We will then dispose of your information by deleting any inactive accounts along with the personal information attached to the account.

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at info@eco-move.co.uk if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at info@eco-move.co.uk.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk